Legal
Terms of Service
Last updated: May 2026
1. Acceptance of Terms
By accessing or using VritantAI (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business. If you do not agree to these Terms, do not use the Service.
2. Description of Service
VritantAI provides a SaaS platform for e-commerce brands consisting of: (a) Generative Engine Optimisation (GEO) tooling including structured data auditing, LLM citation benchmarking, brand sentiment monitoring, and hallucination detection; and (b) Agentic shopping infrastructure including a catalog-grounded storefront widget, WhatsApp Commerce channel, and conversation intelligence analytics.
3. Accounts and Access
You are responsible for maintaining the confidentiality of your account credentials. API keys are shown in plaintext only at creation; VritantAI stores only the hashed value. You are responsible for all activity under your account. Notify us immediately at security@vritantai.com if you suspect unauthorised access.
4. Acceptable Use
You agree not to: (a) use the Service to process data you do not have rights to; (b) attempt to reverse-engineer or extract the underlying models or data pipelines; (c) use the Service to generate content that is deceptive, fraudulent, or violates any applicable law; (d) exceed usage limits in a manner designed to circumvent billing; (e) use automated means to scrape or bulk-download data from the Service beyond what is provided via the documented API.
5. Your Data
You retain ownership of all data you submit to the Service ("Customer Data"), including your product catalog, storefront URLs, and conversation logs. By submitting Customer Data, you grant VritantAI a limited licence to process it solely to provide the Service. We do not use Customer Data to train AI models or share it with third parties except as required to deliver the Service (e.g., LLM API calls for benchmark queries). See our Privacy Policy for full detail.
6. Multi-Tenancy and Data Isolation
The Service is multi-tenant. All Customer Data is isolated per tenant using PostgreSQL Row-Level Security. VritantAI employs commercially reasonable technical and organisational measures to prevent cross-tenant data access. No warranty of perfect isolation is made; you should treat the Service as appropriate for business-confidential but not regulated-secret data without additional controls.
7. Billing and Payment
Billing is handled by Paddle as Merchant of Record. Subscription fees are charged monthly or annually in advance. Overage charges are not applied without explicit consent. You may upgrade at any time (effective immediately, prorated). Downgrades take effect at the end of the current billing cycle. Paddle's terms apply to payment processing. All prices are in USD unless a local currency option is selected.
8. Intellectual Property
VritantAI and its licensors own all rights to the Service, including software, models, documentation, and branding. You own your Customer Data. The Service may generate output (GEO patches, audit reports, agent responses) based on your data; you own that output subject to any third-party model licence terms. Feedback you provide about the Service may be used by VritantAI without restriction.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. VRITANTAI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT LLM OUTPUTS WILL BE ACCURATE. GEO SCORES AND CITATION BENCHMARKS ARE ESTIMATES BASED ON AVAILABLE DATA AND SHOULD NOT BE RELIED UPON AS GUARANTEES OF AI VISIBILITY OUTCOMES.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, VRITANTAI'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL VRITANTAI BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
11. Termination
Either party may terminate this agreement on 30 days' written notice. VritantAI may suspend or terminate your account immediately for material breach of these Terms, including non-payment or violation of the Acceptable Use policy. Upon termination, you may request an export of your Customer Data within 30 days; after that period, data may be deleted.
12. Governing Law
These Terms are governed by the laws of Karnataka, India, without regard to conflict of law principles. Disputes shall be resolved by binding arbitration in Bengaluru, India, unless otherwise required by consumer protection law in your jurisdiction.
13. Changes to Terms
VritantAI may update these Terms. Material changes will be notified via email or in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
14. Contact
Legal notices should be sent to legal@vritantai.com or by post to VritantAI, Bengaluru, Karnataka, India.